Rolling back Orders

Audience:	Purchasing Department
Last Reviewed:	08 October 2025
Introduction:	How to revert purchase orders or authorised enquiries back to the Enquiry stage
Related Topics:	Issuing Orders

Occasionally if a supplier, who has already had their quote authorised, may no longer be able to supply the goods.

Whilst the order could be cancelled, it is quicker and easier to revert it back to an enquiry.

To do this:

1. In the Purchasing screen, select the authorised enquiry or purchase order to be rolled back.
   • - An order cannot be rolled-back if it has already been received (i.e. if it has a status of RT, RA, RV, PD, SW or PF) or has an invoice assigned to it.
2. Click the [Rollback Order] button at the top of the screen, then [Yes] to confirm.
3. The order will now have been rolled back to 'Enquiry' status.
   • - Remember that ALL supplier quotes assigned to the order will be NOT be marked as being complete quotes (even if they were previously).

After the Authorised Enquiry or PO has been rolled it back, the supplier will remain attached to the order with a status of TA.

Select to either detach the supplier, or to amend the quote.